Support

This is a small app run by one student. There’s no support desk. Email support@ruggles.app and it reaches a person.

How search works

Search by tag. Pick one, like Chess, and you see everybody who has it. Add a second, like Lagos, and it narrows to the people who have both. The tags you add in the Tags tab are how other people find you.

Making a group

Search two tags you share with people, or one very specific one like a high school, and a Create group button appears. Tags almost everyone has, like your class year, don’t count on their own. You make the group first, then invite people who have all of its tags.

A group opens once three people are in. Before that it waits, so you and one other person aren’t left in an empty chat.

Somebody is bothering you

Block them. It’s in the menu on their profile, it works in both directions at once, they’re never told, and it removes any connection between you. Nothing they send can reach you again. If you were put in a group together, blocking takes you out of it.

Report them as well if they did something that should be dealt with. The report is read by a person within 24 hours, the reason and detail help, and the person reported never finds out who sent it. You won’t get a reply about it, which is deliberate: a reply would confirm the report existed.

If somebody is in danger, Northeastern University Police is 617 373 3333 and emergency services are 911. This app isn’t the right tool for that and will always be slower.

The confirmation email hasn’t come

Give it a few minutes. Northeastern’s email is run by Microsoft, which holds back mail from new senders, so it can take up to ten minutes to arrive. Check Junk too. If it still isn’t there after that, email support@ruggles.app from any address.

You can’t get in

Signing up needs an @northeastern.edu address. Signing in afterwards doesn’t, so you keep the account after you graduate.

Forgot your password? There’s a reset link on the sign in screen. It emails your Northeastern address. If you’re already signed in and just want to change it, that’s in Settings, the gear at the top of the app.

One case the reset can’t handle: if you’ve graduated and the university has switched your student address off, the email has nowhere to land. Email from wherever you can and it’ll be sorted by hand. Adding a personal address in Settings before that happens avoids the whole problem.

Your school isn’t in the list

The list is every public and private high school in the United States, about 36,500 of them. It’s searched by words rather than by an exact string, so “Mountain View” finds “Mountain View High” and the order doesn’t matter.

If you went to school outside the US it’s probably genuinely missing, and that’s the honest answer rather than a search problem. Email the name and it gets added.

Search returns nobody

Usually because the app is new rather than because it’s broken. Two or three tags on a campus this size can legitimately match nobody yet. Save the search and you’ll be told the day somebody matching it joins, and you can see everything you’re watching at the bottom of Alerts.

Deleting your account

There’s a Delete my account button at the bottom of Settings. You type the word delete and it goes: your name, photo, tags, posts, comments, messages, groups and rsvps, immediately, with no way back. See the privacy policy for what was stored in the first place and the two things that survive.

What gets somebody removed

The house rules are short and take a minute to read. If what happened to you is on that list, say so in the email and it moves faster.